My name is Victor, an 11-year veteran coder and CEO of Bikendi Tech Solutions. Having built numerous solutions and owning a hosting company, one major challenge I consistently faced was managing my customers across multiple platforms. Constantly switching between different WhatsApp accounts, Telegram profiles, and live chat widgets was a massive headache.
I used various live chat widgets on my sites, but it wasn't enough because my clients still preferred reaching out via direct messages. Managing thousands of customers meant I had to juggle three different phones, each logged into different social accounts. Even when I tried cloning social apps, I wouldn't get firsthand notifications until I manually switched profiles. Organizing project management and documents for each business only added to the chaos.
I tried existing commercial suites, but I fundamentally didn't want my support agents having direct access to my clients' private data, such as their personal phone numbers. Finding a tool that securely hid customer data while consolidating all these platforms was either impossible or prohibitively expensive.
So, I decided to build my own solution. And it worked beautifully.
The web dashboard is incredibly powerful, packing significantly more features than what you see on the surface. Realizing that many other business owners face this exact same issue, I decided to make Hablarcon commercial.
Hablarcon consolidates your WhatsApp, Telegram, and Web live chat support into a single, unified app. It features a Kanban-style project management system, an integrated booking and calendar system, and a self-trained AI support agent. You can feed the AI your data, and it will handle the initial responses, seamlessly transferring the chat to a human agent for complex issues. With Zapier integration, a robust file manager, native video calling support, and much more, Hablarcon is the ultimate Omni-Channel CRM.
CEO, Bikendi Tech Solutions